🔁 Returns

• Items must be returned in original packaging, with all accessories and manuals included.
  
• To start a return, contact our support team at support@roborock-us.com with your order number and reason for return.
  
• Once approved, we’ll send you a return shipping label and instructions.
  
• Unauthorized returns may not be accepted.
  

💵 Refunds

• Refunds are issued to your original payment method once the item is received and inspected.
  
• Please allow 5–7 business days after we receive your return for the refund to appear.
  
• Shipping fees (if any) are non-refundable, unless the product arrived damaged or defective.
  

⚙️ Damaged or Defective Items

If your product arrives damaged or malfunctions within the return period, contact us immediately at support@roborock-us.com with photos or a short video.

We’ll arrange a replacement or full refund at no cost to you.

🚫 Non-Returnable Items

• Products returned more than 30 days after delivery
  
• Items missing accessories or damaged by misuse
  
• Clearance or final-sale items
  

📞 Need Help?

If you have questions about your return, please reach out to:

Email: support@roborock-us.com

Hours: Monday – Friday, 9 AM – 6 PM (EST)